At Noirélite we want you to be completely satisfied with your purchase. This policy outlines how returns and exchanges work for our fragrances and discovery sets.

Eligibility

Items may be returned within 14 days of delivery if they are unused, unopened, and in their original packaging with seals intact. Due to the nature of fragrance products, we cannot accept returns on opened or used items for hygiene and safety reasons.

How to return

Contact us via the details on our site to request a return. We will provide you with instructions and, where applicable, a return authorisation. Pack the item securely and send it back to the address we provide. We recommend using a trackable delivery service.

Refunds

Once we receive and inspect your return, we will process your refund within 14 business days. Refunds will be issued to the original payment method. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like to exchange an eligible item for another fragrance or size, please contact us. Exchanges are subject to the same eligibility conditions as returns and product availability.

Contact

For return requests or questions about this policy, contact us through our atelier or the details provided on the site.